Refund & Cancellation

What happens to your money if you change your mind, if we cannot do what we said, and if an admission guarantee has to pay out.

Who you are dealing with

This site is operated by Glovels Consultants Private Limited ("Glovels", "we", "us"), a company registered in India.

• Corporate Identity Number:
• Formerly:
• GSTIN:
• Registered office:
• Email: info@glovels.com

If you buy from outside India, your contract is with , a company registered in Germany (Glovels' European entity); the price is charged in your currency and your receipt names it as the seller.

• Registered office:
• Commercial register:
• VAT ID (USt-IdNr.):

In effect from .

Cancellation by you

Fees are not refundable once paid. Our work begins with the first counselling call — the reading of your marksheets, the shortlist, the applications — and it is not recoverable once it has been done.

Three things are not affected by that, and cannot be signed away:

• If we do not deliver a service you paid for, you are entitled to your money back for it. That is the law and this policy does not displace it.
• If we cancel, or cannot carry out the service, we refund in full.
• The admission guarantee on a package that carries one is a separate promise we have made to you, and it pays out on its own terms — see below.

If you were charged twice for the same thing, or charged an amount you did not authorise, tell us and we will return it. That is a mistake, not a cancellation.

Cancellation by us

If we cancel, or find we cannot carry out what you bought, we refund what you paid for the part not delivered, including the GST charged on it. We pay it to the account the money came from, within 45 working days.

What a fee never covers

Third-party costs are not ours to refund, because they are not ours to collect: university application fees, tuition, deposits, blocked-account fees, test fees, visa fees, biometrics, translation, apostille and courier. Where one of those is refundable, it is refundable by whoever charged it, on their terms.

The admission guarantee

Some packages carry an admission guarantee. It is a promise about our own fee, and it is separate from the cancellation rule above — the guarantee pays out even though an ordinary cancellation does not.

The exact terms belong to the package you bought, and are set out below.

The terms for each package are shown here once they are published. Until then, ask your counsellor for them in writing before you buy.

Delivery of services (shipping policy)

Glovels sells services, not goods, so nothing is shipped and there is no courier or delivery charge. Everything you buy is delivered online, in your account, wherever you are in the world:

• Your account is open as soon as the order is placed, and the confirmation email with your order reference arrives within minutes.
• Programme shortlists and finder access are on your dashboard straight after the payment is confirmed — usually at once, and within 24 hours at the latest.
• Counselling, documents and applications: your counsellor contacts you within 2 working days of payment to agree the plan and dates. Each service’s own timeline is shown on the service before you buy it.

If anything you paid for has not appeared within those times, write to us with your order reference and we will put it right or refund it under this policy.

Paying from outside India

Prices are set in Indian rupees. If you choose to pay in another currency (US dollars, euros, pounds, Australian or Canadian dollars), the checkout shows the exact amount before you pay: the rupee price at our published rate, rounded up to a whole unit. Your bank or card issuer may add its own conversion or foreign-transaction fee, which we do not receive and cannot refund. A refund goes back in the currency you paid in; the amount you receive can differ slightly because of exchange-rate movements in between.

How a refund reaches you

Refunds go back to the account the payment came from. We do not pay a refund in cash, and we do not pay it to a third party.

If you disagree with a decision

Take it to the officer named on the Grievance Redressal page. They must acknowledge you within 48 hours and answer within 30 days, and they are not the person who made the decision you are disputing.