If something has gone wrong, this is the person whose job it is to fix it — not a shared inbox, and not the counsellor you are complaining about.
Who you are dealing with
This site is operated by Glovels Consultants Private Limited ("Glovels", "we", "us"), a company registered in India.
- Corporate Identity Number:
- Formerly:
- GSTIN:
- Registered office:
- Email: info@glovels.com
If you buy from outside India, your contract is with , a company registered in Germany (Glovels' European entity); the price is charged in your currency and your receipt names it as the seller.
- Registered office:
- Commercial register:
- VAT ID (USt-IdNr.):
In effect from .
The grievance officer
Until a named officer is published here, write to info@glovels.com and mark the subject Grievance. It reaches the same desk.
How to complain
Write to the officer above. Tell us who you are, the order reference if you have one, what happened and what you want done about it. If you have already raised it with your counsellor, say so and when — it saves a round trip.
What happens then, and when
- Within 48 hours we acknowledge you, in writing, with a reference.
- Within 30 days we answer: what we found, what we are doing, and if we are not doing what you asked, why.
- The officer is not the person who made the decision you are disputing. If the complaint is about the officer, address it to a director at the registered office above.
What we keep
We keep a record of every complaint and how it was settled, for as long as we are required to and no longer.
If you are still not satisfied
You may take a consumer complaint to the National Consumer Helpline on 1915, or through the consumer commission for your district. Nothing in our terms takes that right away, and nothing here has to be exhausted first.